Delivery methods and fees
- Standard international (tracked): $9.90 flat, free over $59. The carrier is chosen by destination and parcel size; every standard parcel carries a tracking number. Transit: 7–15 business days.
- Express — DHL / FedEx: 3–7 business days where available; the exact fee is quoted at checkout.
Larger orders may ship in more than one parcel. Each parcel has its own tracking number; the rest usually follow within a day or two.
Where we ship
We ship to most countries and regions worldwide. If a destination cannot be served, no shipping method will be offered for it at checkout.
Processing time and delivery estimates
- Orders ship within 2 business days of payment clearing (Monday to Friday, excluding Chinese public holidays).
- You can change or cancel an order free of charge any time before it is dispatched — after dispatch, our return process applies.
- Estimates are business days counted from dispatch, not from the order date; peak season, customs review, weather or events beyond our control can extend transit.
Order status explained
- Payment received — order confirmed and queued for dispatch.
- Processing — picking, quality check and packing, usually within 2 business days.
- Shipped — the parcel has left our floor and the tracking number has been emailed to you.
- In transit — moving through the carrier network; customs clearance can pause updates for a few days.
- Delivered — the carrier has recorded delivery.
Follow your order with the tracking number from your email, or on our order tracking page — no account needed.
How to track your parcel
Tracking is emailed when the parcel leaves our floor. Carrier systems can take 24–72 hours to show the first scan. If tracking has not moved for several days, it is usually customs or carrier sorting — contact us and we will check with the carrier.
Inspection and sign-off
Check the parcel before or when you sign for it. If the packaging is crushed, opened or wet, note the damage on the carrier’s receipt, take photos of the packaging and the product, and keep everything until the issue is resolved. Contact us within 7 days of delivery — the defect and damage process is in our Return Policy.
Refused and undeliverable parcels
Please contact us instead of refusing a parcel — cancelling before dispatch, or returning it afterwards, is always the better option. A refused or undeliverable parcel is returned to us; once it arrives back, we refund the order minus actual outbound shipping.
Customs, duties and taxes
Shipments are sent DAP — import duties and taxes, if any, are the recipient’s responsibility.
Address accuracy
Please double-check your delivery address at checkout. If a parcel is returned undeliverable because of an incorrect or incomplete address, we refund the order minus actual outbound shipping.
Lost or stuck parcels
If a standard parcel has not arrived 20 business days after dispatch — or an express parcel 10 business days — contact us with your order number. We open a carrier investigation, and once it confirms the parcel is lost we reship or refund, your choice.
Questions
Email us at [email protected] — we answer within one business day. Phone or WhatsApp: +86 158 1406 2963.